This blog was written for Click4Assistance and originally published on 2020/08/13. ↗️
Communication is important in any industry, for any business size, and every department, but it’s especially important to have effective communication for customer service. When you think of customer service, you tend to think of one of two kinds of people:
- The contact centre agent who picks up 10-15 calls an hour, or
- Suzie, the receptionist at the front desk who is also a professional task juggler.
But customer service as an industry has changed a lot in the last ten years. With the widespread use of the internet, and the advent of instantly messaging, many companies have swapped their telephone lines for a quick, simple live chat website. No more indefinite telephone queues, no more juggling calls for Suzie, just instant live chat support. Then came social media, and with it, the power of a direct connection between the company and the customer. Direct messaging became a much easier way for customers to ask questions and they expected a more immediate answer than on live chat websites which has respected availability.
Along the way, Click4Assistance developed a more robust and comprehensive solution for the ever evolving customer service industry, building on the platform of live chat software and making it more effective, efficient and more productive. Then along came artificial intelligence chatbots, which provide an immediate response to customers without human intervention. This allowed people like Suzie, to be able to focus on what’s in front of her while Artie, the AI chatbot, would provide front line customer support and only send her the issues that needed her assistance.
Artie is a massive time saver and because he works 24/7, he can provide text based solutions for your website visitors regardless of the time, putting your client’s websites online 24/7. But what happens when a customer has an issue that needs an audio description? Or what about customers who have difficulty speaking via text? While many believe that text is the way forward for customer service communication, Click4Assistance sees the need for audio and video calls, and has built that right into the platform.
Make calling hassle free for customers
Many customer service platforms do not have calling built into them, but Click4Assistance does. At the click of a button, your client’s customers can easily ring the person they are speaking with for an immediate connection. This way, the customer does not have go through multiple transfers and waiting on hold to continue the conversation, and because they are speaking with the same customer service agent, they do not have the hassle of explaining their issue again to a new agent. We have all, at least once, had to explain an issue to multiple customer service agents and know the frustration that can bring. With Click4Assistance that frustration is no longer there.
But that’s not the best thing about it! By using Click4Assistance’s Click2Call feature, the call is completely free for the customer, and a very low rate for your client, which can save them thousands a year for international customer service calls. It’s as simple as just activating the feature and the button is there, for your customers to easily click, should they need to speak with your client’s customer service agent verbally.
How does Click4Assistance benefit agencies as resellers?
If you’re a website developer, marketing agency or offer any form of marketing or customer service solutions to businesses, Click4Assistance has a partnership programme that can earn you money while providing a leading software solution for your clients. It is a simple to use platform, that is robust and comprehensive, and completely customisable, allowing the end user to focus on what they need to and hide the rest from the dashboard.
The partnership programme by Click4Assistance gives your business the avenue to provide additional value to your client’s business, which will strengthen that relationship without increasing your internal work load, and provide an additional recurring revenue stream that is completely in your control. You will also have the ability to provide the latest technology to your clients. It’s a win-win.
The Click4Assistance platform works on any size of business, from SMEs to multinational corporations, and supports any industry, including but not limited to public authorities, finance, healthcare and even charities. If you’re interested in Click4Assistance for your clients, the UK’s premier GDPR compliant live chat software solution and best live chat provider, to make your clients more efficient and productive for 2020, give us a call on 08451235871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.
Find out more about the partnership program and how it can improve your business now!