This blog was commissioned by Click4Assistance ↗️
Click4Assistance has been supporting housing associations like yours for over 15 years. In that time, they have developed a comprehensive suite of solutions, spanning from live chat to video chat, artificial intelligence to CRM integrations. Specialising in customer service, Click4Assistance’s offering can immediately improve the productivity of your customer service agents, but also improve the experience that your customer has, thus increasing brand equity. Here are a few ways Click4Assistance can support your housing association with their best live chat box for website.
The best chat box for website
Live chat software isn’t new to our world, but there are many organisations that have not yet discovered the magic of live chat box for website. Live chat provides an efficient communication alternative for your customers that is much more productive than telephone calls. Your customer service agents can easily chat with multiple customers simultaneously with a live chat box for website but only one on one with telephone calls, making them immediately more efficient. This in turn reduces your call volume, since some of your customers will be using the live chat instead of calling in, and your call waiting time will also be reduced, improving the experience for those who are waiting on hold. The entire experience is not only improved for the customer, but also for the productivity of your customer services agents. What a win-win!
Swap appointments for video chats
Since the pandemic, more organisations are switching their in-person appointments for video chats. Virtual appointments and meetings are more productive than physical meetings, since travel time and traffic issues are removed instantly, allowing your customers to have a quick chat with your housing association without having to take time off work or face any other inconveniences. But the most convenient part about Click4Assistance’s video chat is the ability to change any live chat conversation into a video chat with the click of a button. If you need to have an impromptu video appointment with a customer, it’s as easy as clicking a button and you are connected to the customer. No hassle or fuss.
Click to call with Click2Call…
Everyone that has used text based communication knows that sometimes it’s easier to pick up the phone and have a talk. While live chat is the foundation of Click4Assistance’s service, the ability to speak with a customer over the phone will not be replaced, and so, Click2Call was born. Should your customer service agents need to speak with a customer that they are chatting with through the live chat software, with a click of a button, they can connect with them on an audio call. No need for third party software or logging into another platform – everything is right there in one place, and they are built to work seamlessly together, creating a better experience for your customer and a more efficient workflow for your customer service agents.
Everyone uses WhatsApp and Facebook Messenger, so it stands to reason that your housing association customers do as well. Why not connect with them on a platform that they are already using, are familiar with, and have in the palm of their hands, increasing the speed at which they reply to your customer service team and vice versa? This is why Click4Assistance has a direct messages feature: to allow your housing association to connect with your customers in a meaningful way.
Ready to rock and roll?
You have now heard some of why your housing association should be using Click4Assistance, and there are so many other reasons to come aboard and skyrocket your customer service experience and productivity. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to make your housing authority more effective in 2020, give us a call on 0845 123 5871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days.