This blog was commissioned by Click4Assistance ↗️

When it comes to online chat software, there are many options to choose from, which may leave  buyers with purchase paralysis, not knowing which direction to take. Not every software fits every organisation, but let’s take a look at what Click4Assistance can offer your business, for today and for the future

Scaleable, for any business size

Businesses naturally grow with time so whatever solution you decide to choose today, will impact your efficiency in a year from now, as you grow. It’s important to factor in your potential scalable growth when you’re selecting a software solution. Click4Assistance’s platform offers business owners the ability to start small and grow as the business grows, with various features to increase efficiency or create a more dynamic customer service experience. 

Productivity and sales boosting 

Wouldn’t you like to boost your customer service agents’ productivity and boost sales? Those are magical words to any business executive: maximise resources while making money. Working with the best online chat software can earn you both. Customer service agents can chat with multiple customers simultaneously with online chat software, unlike with telephone calls, making it much more productive. By providing a live chat on your website, your customers will automatically use it, reducing the telephone queue automatically and providing a better customer experience for everyone overall. But did you know that every 1 in 4 website visitors who engage with online chat software convert into a sale? That’s right, so your business immediately has a 25% increase in a potential sale than without a live chat. Those are odds anyone would like to have.

Everything under one roof, and remotely too

No one likes to use multiple applications in their workflows as it reduces productivity and increases distractions and time wasted. With Click4Assistance’s customisable dashboard, your customer service agents can easily find everything they need in one singular window: online chat software, direct messages, video chat, Click2Call, chatbots, and even your own CRM integrated. Everything is built by the same team, so they all work seamlessly together, which provides a better working experience for your customer service agents but also a more seamless customer service experience for your customers, since they will be able to have an audio or video call with your agents without having to switch applications or incur costs. 

But the best thing about the Click4Assistance dashboard is that it’s seamlessly accessible from any laptop or desktop computer with a Chrome browser. Remote working has been huge since the 2020 pandemic, forcing businesses to digitally transform and jump into the world of cloud software and remote working. Click4Assistance was built with remote working in the backbone, so it’s just as seamless at work as it is from a laptop at home, and because the dashboard is customisable on an individual level, your customer service agents can customise what they need and hide the distractions, making them more productive, no matter where they are working from. 

Security on point 

As with any internet connected software, security is always a concern, but with Click4Assistance’s 256-bit encryption for data in transit, your live conversations are as secure as a payment page. The entire operation is based in the UK, so there are no transatlantic data transfers, and your data is protected by EU/UK data protection regulations. Click4Assistance is also registered with the NHS Data Security and Protection Toolkit and classified as ‘expectations exceeded’ for security protocols, so you can rest assured that your data is safe and secure.

The UK’s best online chat software 

There are many other benefits of using Click4Assistance but the most important is that you know with over 15 years of experience supporting businesses just like yours, of every size and industry, your customer service is in reliable, deft hands. If you’re interested in deploying Click4Assistance, the UK’s premier GDPR compliant live chat software solution, to increase your business’ productivity for 2021, give us a call on 0845 123 5871 or send an email to [email protected] and one of our experts will be with you right away. Not ready to reach out yet? Discover how it works, try a demo, or better yet, try Click4Assistance completely free for 21 days